Web chat
A chat widget on your website, with a clear notice not to share health or payment details.
For Gold Coast and South East Queensland businesses
Your own customer service agent, on every channel you already use.
Arke Bot answers your customers from your own knowledge base, flags the urgent ones, hands over to a person on request and logs every conversation as a ticket. It never sends anything you have not approved, until you choose otherwise.
Join the waitlist See how it works
Early access. Not yet open to the public.
How it works
Teach it your business
Add your FAQs and documents. The agent only answers from what you give it, and says "I'm not sure, I'll get someone" when it cannot find an answer.
Connect your channels
Start with web chat and SMS. One inbox shows every conversation across channels.
Triage and flag
Every message is labelled urgent, sales, support, FAQ or spam. Urgent ones alert you straight away.
You stay in control
New accounts start in Approve mode: a draft waits for your tap. Later you can let it auto-reply to FAQ answers that pass the safety checks, or switch a channel off.
- Talk to a person is offered on every reply, and the bot pauses on that conversation.
- Every message, draft, approval and rule change is recorded in an audit log.
- The agent talks only about your business and politely declines off-topic requests.
Channels
Meet customers where they already message you.
SMS
Two-way SMS on a dedicated number, with opt-out handling and alerts for urgent messages.
Messenger
Facebook Messenger for your business Page.
Instagram direct messages for your business account.
WhatsApp for business, after the required approvals.
Pricing
Draft pricing, subject to change. These tiers are a working plan, not a final offer. Prices are in Australian dollars, per month, excluding GST.
Starter
A$149/month
- Web chat, Messenger and Instagram (Messenger and Instagram coming soon)
- 500 inbound messages
- Triage and FAQ agent
- Approval mode
- 50 SMS owner alerts
- 1 approver
Growth
A$299/month
- Everything in Starter
- Two-way SMS number
- 1,500 inbound messages
- 300 SMS replies
- 100 alerts
- Auto mode rules
- 3 approvers
- Handoff alerts
Business
A$599/month
- Everything in Growth
- WhatsApp (coming soon)
- 4,000 inbound messages
- 1,000 SMS replies
- 200 alerts
- Priority support
Extras
- Extra chat messages (web, Meta, WhatsApp): A$0.08 per inbound message above your allowance.
- Extra SMS: A$0.15 per reply segment.
- Onboarding (knowledge base setup, rules, channel connection, widget install): A$300 one-off.
Who it is for
Arke Bot is built for small businesses with steady customer enquiries and nobody on the front desk at night: trades, property managers, beauty and hair, tourism and accommodation, gyms and local retail.
Not available for health or regulated businesses in this first version. That includes clinics, pharmacies and anything that handles health information. We screen at sign-up.
FAQ
Is this a general chatbot?
No. Each agent belongs to one business and only talks about that business. It politely declines anything off-topic.
Will it send replies without my approval?
Not by default. New accounts start in Approve mode, where every draft waits for you. Auto mode is optional and applies only to FAQ answers that pass the safety checks.
Am I talking to a person or AI?
Replies may be drafted or sent by AI under the business's rules. Customers can ask to talk to a person at any time.
What if it does not know the answer?
It says it is not sure and passes the conversation to you, rather than guessing.
Can I use it for a health or regulated business?
Not in this first version. Health and regulated businesses are excluded, and customers are asked not to share health or payment details in chat.
Where is my data kept?
The database is hosted in Sydney. The AI service is provided overseas, which our privacy policy will state once it is finalised.
Which channels work today?
Web chat and SMS. Messenger, Instagram and WhatsApp are coming soon.
Are the prices final?
No. The pricing shown is a draft and may change before launch.
Join the waitlist
Tell us about your business and we will be in touch about early access.